Returns & Exchange Policy

We take great care to ensure your order reaches you completely and in perfect condition. In the rare case of an issue, our policy is as follows:

1. Wrong Item Sent (Our Error)

  • If you receive an incorrect item due to our mistake, we will send the correct item to you free of charge.

  • We may request that the incorrect item be returned to us; in such cases, all return shipping costs will be covered by us.

  • If you receive the wrong item, please contact us within 7 days of delivery and include your order number and photos of the item received.

2. Damaged Item on Delivery

  • If your order arrives damaged, we will send a replacement item to you free of charge, or, depending on availability, offer an equivalent product or alternative solution.

  • In case of damage, please:

    • If possible, ask the courier to record a damage report at the time of delivery,

    • Take clear photos of the damaged product and its packaging,

    • Contact us within 7 days of receiving the order and provide your order number and photos.

  • We may request that the damaged item be returned to us; in such cases, all return shipping costs will be covered by us.

3. Defective / Faulty Product

  • If the product shows a manufacturing defect under normal and proper use, please contact us so we can review your case.

  • After our assessment, if the product is confirmed to be defective, we will offer you one of the following options:

    • Free replacement of the product,

    • An equivalent product if the same item is not available,

    • Or another solution in line with applicable consumer regulations.

4. Customer-Related Reasons / Change of Mind

  • We do not accept returns for reasons such as: chosen the wrong product, incorrect order details, no longer wanting the product, or change of mind after delivery.

  • Once an order has been processed and shipped, it cannot be cancelled for customer-related reasons. We kindly ask you to review your cart and product details carefully before completing your purchase.

5. How to Contact Us

If you experience any problems with your order, please contact us with your order number and a brief description of the issue. Our team will review your request and get back to you as soon as possible.