TERMS & CONDITIONS (Distance Sales Agreement)

1. PARTIES 1.1. Seller:

  • Name/Title: VMP Mühendislik ve İş Makineleri San. Tic. Ltd. Şti.

  • Address: Halil Rıfat Paşa Mahallesi Perpa Ticaret Merkezi A Blok Kat: 10-11 No: 1349 Şişli – ISTANBUL, TURKEY

  • Tax ID: 9250719108

  • Phone: +90 510 221 08 67 / +1 786 821 08 68

  • Email: [email protected] (Updated for consistency)

1.2. Buyer: The individual or legal entity who places an order via www.vmpspares.com.

2. SUBJECT The subject of this agreement is the sale and delivery of construction machinery spare parts ordered by the Buyer from the Seller’s website.

3. ORDER AND DELIVERY 3.1. Order Confirmation: An order is considered confirmed once the payment is successfully processed. 3.2. Handling Time: Orders are processed within 1–2 business days. 3.3. Shipping: Delivery is made to the address specified by the Buyer via international carriers (DHL/FedEx). 3.4. Shipping Costs: Calculated based on weight and destination at checkout. Customs duties and import taxes are the sole responsibility of the Buyer.

4. PRICE AND PAYMENT 4.1. All prices are listed on the website in the selected currency (USD/EUR/GBP). 4.2. Payment Methods: We accept Visa and Mastercard. All transactions are secured with SSL encryption. 4.3. The Seller reserves the right to cancel orders in case of technical pricing errors.

5. RIGHT OF WITHDRAWAL & RETURNS 5.1. 30-Day Return Policy: In accordance with international e-commerce standards, the Buyer has the right to return the product within 30 days of delivery. 5.2. Conditions: The product must be unused, uninstalled, and in its original packaging. 5.3. Return Shipping: Return shipping costs are covered by the Buyer for “change of mind” returns. If the product is defective or incorrect due to the Seller’s error, the Seller will cover all return costs. 5.4. Refunds: Approved refunds are processed within 5–10 business days to the original payment method.

6. WARRANTY & LIABILITY 6.1. All products are guaranteed to be as described in the technical specifications. 6.2. The Seller is responsible for delivering the products in sound condition and in accordance with the order specifications. 6.3. In case of damage during transit, the Buyer must provide an official report from the carrier to initiate a claim.

7. PRIVACY & DATA PROTECTION The Seller processes the Buyer’s personal data in accordance with the Privacy Policy (KVKK & GDPR compliant) available on the website. Customer data is never sold to third parties.

8. APPLICABLE LAW This agreement is governed by Turkish Law. For international buyers, mandatory consumer protection laws of their country of residence may also apply.

9. ACCEPTANCE By completing a purchase on www.vmpspares.com, the Buyer is deemed to have accepted all terms and conditions of this agreement.